SimbaVoice
SimbaVoice offers a complete portfolio of enterprise telephony services that can help our client’s business be more productive and provide better services. No matter what the size of organization, we offer Voice solutions to fit client’s current needs and growth plans, as well as budget goals.
Voice Services
- SIP Trunk: Technology relaying on IP protocol
- SimbaNET switch carrying voice traffic using IP architecture
- SimbaCall OTT, Mobile applications for users on the move
- Simba Conference services
- SimbaVCC, Hosted Contact Centre Services
SimbaTrunk, Voice SIP Trunk
- Local Voice switches in countries of presence
- We are providing interconnection with local & International carriers using SIP technology
- Cooperation & interconnect with many local operators through channelized STM1 or E1
- Real-time antifraud system with possibility of immediate disconnection of fraudulent traffic
- Flavored international termination services offering Platinum, Gold & Standard routing
- Running voice through own network, own capacity controlling the quality of calls
Voice Organisation Service
- WBS is operating as local and international carrier in Kenya, Uganda and Tanzania
- As a regional Carrier in East Africa we attract organic traffic (Our own customers: Enterprise, SME, Call Centres)
- Originating traffic for local and internationally termination
Voice Termination Services
- Being a local operator in East Africa we are interconnected with all local carriers in the country of presence
- Interconnection with non EA and other regions/continent we attracts partners traffic for all of Africa and the rest of the world
- We deliver voice traffic to our own destinations and we deliver to our partners Networks worldwide
Other Voice Services
- Providing local DID’s in East Africa and wider
- Providing Toll Free Numbers
- Providing Hubbing option – interconnecting carriers to carriers (Tier 1 to Tier 1)
SimbaVCC, Hosted Contact Center
- No CAPEX
- No Hardware
- No Costly Licenses
- No Operational Complexity
- No Heavy Implementation Cost
Managing Outbound Contacts
Our intelligent predictive dialler & individual script hosts make it easy, quick and efficient to reach existing and potential customers.
Thanks to automatic email transmission, quota setting and other functions. It is possible to manage a large number of calls in such areas as:
- Telemarketing & phone sales
- Market & opinion polling
- Meetings administration
- Lead generation
- Debt management
- Data co-ordination and database creation
- Customer surveys
Managing Inbound Contacts
Functions such as interactive voice response (IVR), incoming call queuing, automatic call distributor (ACD) & skills based routing (SBR) make providing high quality customer service easy.
Calls can be dealt with by the appropriate operator, required professional standards cab be guaranteed with the built in quality management (QM) function & real time SLA monitoring. This make SimbaVCC perfect for such areas as:
- Customer service
- Error/problem reporting
- Product information lines
- Help desk & Helpline